Data Entry India

Call Center Scheduler announced that its latest software release, Call Center Scheduler 4.1.1, automatically imports ACD data without requiring connectivity.

The ACD calls offered and average handle time data is used to create call arrival patterns critical to forecasting call volumes and creating effective workforce schedules.

"Customers no longer need to key in data, but true to our philosophy, we retain the customers' ability to review ACD data before it's imported into the workforce management system," said Wayne Shaw, President. "Additionally, our approach of using ACD Auto-Download rather than direct connectivity enables us to offer a robust workforce management system at a price any call center can afford."

To take advantage of the feature, customers schedule their ACD to run a call arrival pattern report each day and save it as a file.

Daily, or as often as appropriate, the workforce manager opens a new call arrival pattern in Call Center Scheduler and downloads the historical data automatically.

Because ACD data often includes anomalies that can distort forecasting and scheduling, a safeguard is put in place to enable the customer to review the historical data prior to saving it into the Call Center Scheduler workforce management system.

Shaw added, "The ACD Auto-Download was requested by our customers and tested by them to ensure that our workforce management process reliably collects data that will allow them to continue building powerful schedules for their work groups."


http://www.dataentryindia.com

Category: General

The one compromise we've had to make was in data input. While the Pocket PC's touch screen is great for selecting items from menus, it is less than ideal for inputting more random information such as inventory quantities, new customer names, and other alpha numeric data. Good handheld computing application design attempts to minimize such input by providing the user with a list of current customers and inventory items, but there are certain situations where numeric or text input can't be avoided.

Fortunately for the developers of applications that require such user input in the field, there are a few new industrial Pocket PCs now available that address the problem. Here's a look at two of them.

Symbol PDT 8000 series for numeric data entry

Symbol has been a leader in industrial handheld computers and barcode readers for many years. With the PDT 8000 Series they've combined the two in an industrial Pocket PC that includes a 23-key keypad for numeric entry in addition to the normal touch screen.

In addition to the ten number keys, the keypad includes cursor navigation keys and three keys that can be used for custom applications.

Other features of the Symbol PDT 8000 include a 400 MHz Intel XScale processor, 128 MB of RAM, and 64 MB of flash ROM. This large amount of memory allows complex enterprise applications to be stored in non-volatile flash memory and large databases in the built-in RAM without the need for an additional storage card. But storage should not be a problem since there is a CF slot available as well as built-in wireless capability. The PDT 8000 can be configured with a Bluetooth, Wi-Fi, or GSM/GPRS wireless adapter—all this in a handheld designed to withstand multiple drops from five feet onto concrete.

Industrial Pocket PC with a full keyboard

If your application requires the user to enter more than just numbers and menu selections, then you may find that the pop-up software keyboard (known as SIP, for Soft Input Panel) is a limiting factor. In this case, you will be pleased to see the new CF-P1 from Panasonic.

While you might be familiar with Panasonic as a maker of consumer electronics, the company has been producing ruggedized laptop and handheld computers under the Tough book brand for quite some time. The CF-P1 is unique in that it includes a "thumb keyboard" with a joystick button and three application function buttons.

The keyboard makes the CF-P1 an ideal choice for applications such as law enforcement in which random text, such as names or notes, must be entered.

Another unique feature of the CF-P1 is the battery. While the user documentation admonishes you to use only the specified battery pack, the battery is the same as that used by many portable video camcorders. This not only allows for inexpensive replacement batteries but also external chargers. The battery is large enough to provide 8 to 24 hours of operating time, depending on the accessories used and backlight usage. Along with this lithium-ion main battery, there is an internal rechargeable lithium backup battery.

The CF-P1 uses the older-generation 206 MHz Intel StrongARM processor and 64 MB of RAM and 32 MB of flash ROM. This means that if you want to use non-volatile storage, you will need to insert a flash card in the SD memory card slot.

The SD card slot, DC adapter connector and headphone jack are all covered with rubber moisture seals. Personally, I dislike these rubber flaps since they always seem to stay open after being used a few times.

According to the documentation, there is a CF card slot in addition to the SD slot. However, the CF slot is not accessible by the user. The top of the CF-P1 is removable to allow for what are listed as "built-in cards" such as barcode scanners or RF modules. But the screws that hold this top in place are tamper-resistant Torx heads and the documentation clearly states: "These cards cannot be changed." While I can understand Panasonic's desire to maintain the integrity of the environmental seals, I would prefer a solution that allows customer access to the CF slot.

The Panasonic CF-P1 has a few other strange quirks. For example, the keyboard lacks a Tab or Control key. But keeping in mind that the primary use for this machine is with custom applications, this may not be an issue. That's because the programmers can take the keyboard limitations into account when designing the user interface.

So if your application needs both a rugged device and the ability to enter lots of numbers or text, one of these two industrial Pocket PCs should fit the bill.

http://www.dataentryindia.com

Category: General

You might follow the lead of MIT and the Soros Foundation. Both are clients of Digital Divide Data, a nonprofit based in New York and Phnom Penh, Cambodia. The company hires skilled, unemployed, often disabled workers in Cambodia and Laos and pays them $75 a month--not bad in places where the average annual income is just $400. Meanwhile, its clients get a competitively priced data-entry service and the assurance that workers are being treated fairly. "We want to build tech sectors in Cambodia and Laos," says Digital Divide CEO Jeremy Hockenstein. "And we want to show that it can be done in a way that's both profitable and socially responsible."

Hockenstein and his partners founded the company in 2001 after traveling to Cambodia and observing a wide gap between trained workers and job opportunities. With a $25,000 grant and $25,000 from the founders, Digital Divide hired 20 employees, most of them war refugees. By 2004 the workforce had swelled to 200, and last year the company rang up $400,000 in sales. Its revenue covers Digital Divide's operating costs, but the company still solicits donations--about $250,000 last year--so it can offer six-hour workdays and tuition subsidies to help staffers move into better jobs. One alum, 24-year-old Naleak Eng, recently moved from Cambodia to Boston to pursue a high school diploma. No small feat, considering that Eng, born with three fingers on each hand, was destitute four years ago. "Being disabled, I was so shy until Jeremy gave me the challenge of doing this job," she says. Maybe outsourcing isn't so bad after all.

http://www.dataentryindia.com

Category: General

Users can use native XML data to design, produce and distribute variable data documents, without any modification to the data stream. Many of today's standard enterprise applications output XML as their default format and, just as importantly, most web-based applications use the XML format to transfer and process data streams.

Since these applications are so widely used, it was critical for our customers that Planetpress be XML-enabled.' The patent-pending xml2print PostScript-based XML interpreter, is claimed to allow native XML streams to be sent to any PostScript printer as easily as any of the other currently supported data streams.

VDP systems require output to be pre-processed through a PC-based interpreter that usually remaps the original XML stream in to another 2D format.That only adds complexity and delays the production workflow. However, the company said that the XML-enabled Planet press 5 documents can read and interpret the logical XML structure, as if it were a common database or CSV file, resulting in a more streamlined and integrated process.

Planetpress Image can now create Autostore compatible files for integration in to their electronic management system.

http://www.dataentryindia.com

Category: General

The Standard Widget Toolkit (SWT) is the open source windowing toolkit that drives Eclipse. Written in Java with JNI (Java Native Interface) classes calling native windowing APIs, SWT lets you write native GUI applications using Java. Unlike Java AWT (Abstract Window Toolkit), it lacks the "peer" layer that prevents AWT from taking advantage of a full range of widgets. Unlike Java Swing, SWT does not perform all painting operations within its own library. For this reason, SWT looks like any native windowing application, and the performance is excellent. In this article, Gervase Gallant looks at a common use of window applications—to present rows and columns of database tables. The first data entry screen he presents is a simple data table that allows a user to view and select a row for editing. In the second screen, the author deals with the issue of updating multiple text and button fields bound to a single row of data.

To compile or run any SWT code, you must pass a Java property that locates the runtime libraries. On Windows, for example, you could install to C:\SWT and set this property like so: - Djava.libary.path=c:\SWT

However, you must ensure other native libraries in your application, like a database driver, are not using this property.

Of course, swt.jar needs to be in the Java classpath. You may also wish to include jface.jar from the Eclipse distribution to take advantage of the JFace library.

Client-side GUIs can be powerful and speedy by SWT For Data Entry.

http://www.dataentryindia.com

Category: General

Off-shore sourcing has been extensively used by the software industry for reducing costs, shortening delivery times and improving product quality. More recently the business process outsourcing industry has leveraged the off-shore option to deliver superior service, again, at a significant cost saving for accounting, HR management and back office operations. Is marketing data analysis and data processing ready to go this way?

Several leading U.S. companies such as GE, American Express, Citibank and Yahoo have established off-shore centers in India to conduct data analysis and data processing. Along the way, they have significantly reduced their operating costs, improved the quality and employed hard to find talent.

So, why are these companies going half-way around the world the world to locate their data analysis and data processing centers? There are three main benefits of
off-shore operations:
1. Lower Costs: Due to the large gap in salaries between U.S. and India,
companies often save 40-50% costs by shifting the work to India. This typically is the main driver for setting up off-shore operations.
2. Faster Turnaround Time: By utilizing the 9-12 hour time difference between U.S. and India, teams working in two locations can deliver projects in 30-40% less time. Recent advances in technology have made collaboration between remotely located teams easy and error-free. On a routine basis, all the analysis issues that the US team identifies during the day get resolved by the time the team comes back to office next day.
3. Improved Quality: Due to the easy availability of skilled and professional manpower, the quality of project delivery also improves. For example, Deluxe, the biggest American printer of checks, has cut the number of errors in data processing for one client by 90%. India has a large number of universities that produce high quality statistics and mathematics graduates.

Since Data Analysis and Data Processing are labor intensive processes that require highly skilled resources, off shore sourcing can bring tremendous benefits through lower costs, faster turn-around time and improved quality. India has emerged as the preferred location for offshore data analysis and data processing centers due to low cost, easily available and high quality manpower which combined with its multi-cultural English speaking populace makes it the top choice for many organizations. More than 40% of Fortune 500 companies are already outsourcing their projects to India.

In conclusion, given the trend of offshore outsourcing in the marketing data analysis and data processing, marketing professionals will certainly witness a revolution as the economics, geography and the very standards of data analytics industry change. Companies that utilize this opportunity will gain significant advantage at the expense of others.

http://www.dataentryindia.com

Category: General

"One of the big advantages to outsourcing is flexibility--it can be a lot easier to cut back on a vendor than an employee. Another advantage is that you don't have to become an expert in every particular area--you can depend on the outsourced company to be the expert.

Perhaps the most positive thing about outsourcing is its ability to save you money. This will, of course, depend on the size of your company and what specific tasks you outsource, but in general, if you think it through, you can save money. For example, my company outsourcers the IT services (help desk, computer support and maintenance), and we pay significantly less than we'd pay for a full-time IT person to give us the same level of support. We also outsource our bookkeeping and office administration, with similar savings. As we grow, we'll continue to reevaluate these decisions--it may be that the business case for the IT outsourcing remains good as we grow but that we might eventually hire someone to offload other work from our current people, and since we would be paying them anyway, we could get them to do the bookkeeping as well.

There are some definite advantages to outsourcing. Contract work is often cheaper--especially if you opt for off-shore development. You hire people only for specific tasks. You can keep adjusting the size of your team to fit your current needs and budget.

Outsourcing creates shareholder value by reducing costs and commitments to fixed and working capital ... Secondly, outsourcing helps a company focus on its core business, creating a competitive advantage within its industry. Other advantages include gaining access to best-of-class capabilities and accelerating the benefits of re-engineering.""

Another advantage outsourcing gives corporations is a chance to get the best job possible from the people it hires. By using a third party, a company has more room to be critical of the kind of services provided. If the work is done in-house, there may be company ties which are hard to break.

Benefits of Outsourcing :

--> Cost Saving
--> Freeing of resources
--> Access to vast skill sets and services
--> State-of-the art technologies
--> Location advantage
--> Project management skills

Now a day in changing fast world, every one wish to outsource their work to India to minimize cost and secure greater accuracy of work since India offer and provide
Data Entry, Data Conversion, data Processing, form processing, web search, accounting, bookeeping services.

http://www.dataentryindia.com[/url]

Category: General

Converting from manual data entry to automated Intelligent and Optical Character Recognition (ICR/OCR) software is fast becoming an issue in the banking and financial industry for those offering wholesale lockbox accounts and services. Approximately 34% of the industry is utilizing ICR-assisted, automated data entry software and is reaping benefits such as increases in productivity and decreases in labor costs. It is estimated the remaining 66% could improve their current platform with the right solution.

No matter which group one may fall into, the need to automate in an all around cost-effective manner is still an issue. The costs with manual keying are obvious, but even outsourcing to a vendor can take a lot of time and money for installation, training, and incorporation with the current lockbox processing system. Only a fraction of the industry knows that this obstacle can be overcome with a more integrative approach offered by Data Management Products (DMP).

DMP designs, develops, delivers, and supports item processing software that addresses the specific needs of bank operations and commercial remittance processing.

http://www.dataentryindia.com

Category: General